Privacy Policy

Last Updated: November 10th, 2025

THIS PRIVACY POLICY (“POLICY”) DESCRIBES HOW ELITE HOME HEALTH GROUP, LLC (“ELITE HOME HEALTH,” “WE,” “US,” OR “OUR”) COLLECTS, USES, DISCLOSES, AND PROTECTS THE PERSONAL INFORMATION YOU MAY PROVIDE WHEN INTERACTING WITH OUR WEBSITE, ELITEHOMEHEALTH.ORG (THE “SITE”). IT ALSO EXPLAINS YOUR CHOICES AND RIGHTS WITH RESPECT TO THE PERSONAL INFORMATION WE COLLECT.

THIS POLICY APPLIES SOLELY TO INFORMATION COLLECTED THROUGH THE SITE. IT DOES NOT APPLY TO PROTECTED HEALTH INFORMATION (PHI), CLINICAL RECORDS, OR DATA COLLECTED IN THE COURSE OF PATIENT CARE, WHICH ARE GOVERNED BY OTHER APPLICABLE PRIVACY PRACTICES OR LEGAL REQUIREMENTS.

FOR PURPOSES OF THIS POLICY, “PERSONAL INFORMATION” MEANS ANY INFORMATION THAT DIRECTLY OR INDIRECTLY IDENTIFIES AN INDIVIDUAL, SUCH AS A NAME, CONTACT DETAILS, OR INFORMATION SUBMITTED VIA OUR WEB FORMS.

WE MAY UPDATE THIS POLICY FROM TIME TO TIME TO REFLECT CHANGES IN OUR PRACTICES, APPLICABLE LAWS, OR SITE FUNCTIONALITY. IF MATERIAL CHANGES ARE MADE, WE WILL UPDATE THE “LAST UPDATED” DATE ABOVE AND MAY PROVIDE ADDITIONAL NOTICE AS REQUIRED. YOUR CONTINUED USE OF THE SITE FOLLOWING SUCH UPDATES CONSTITUTES ACCEPTANCE OF THE REVISED POLICY.

IF YOU DO NOT AGREE TO THIS POLICY OR ANY UPDATED VERSION, YOUR SOLE REMEDY IS TO DISCONTINUE USE OF THE SITE.

1. PERSONAL INFORMATION WE COLLECT

We collect certain information that may directly or indirectly identify you (“Personal Information”) when you interact with our Site. This includes information you voluntarily submit—such as your name, email address, phone number, mailing or billing address, or other contact details—typically when you complete forms or make inquiries. We also collect technical data automatically from your device or browser, including IP address, device type, browser settings, ISP, access times, and usage logs, to help operate and secure the Site. General location information may be inferred from your IP address, though we do not access GPS-level data without your consent. If you initiate a payment, transaction details are processed by PCI-compliant third-party providers; we do not store full card numbers. We may also receive information about you from integrated services or third parties, including analytics tools and publicly available sources. If you provide a telephone number, you consent to be contacted at that number, which may include automated calls or messages where permitted by law.

2. HOW WE USE PERSONAL INFORMATION

We use the Personal Information we collect through the Site to operate and improve the Site, respond to inquiries you submit, and support basic service coordination. This includes facilitating your requests, maintaining the security and performance of our systems, detecting or preventing misuse, and complying with applicable legal obligations. We may also analyze aggregate usage data to improve the user experience. The Site is not used to deliver marketing content or process protected health information (PHI), and any such information should only be submitted through secure, designated channels.

3. HOW PERSONAL INFORMATION IS SHARED

We may share Personal Information with third-party service providers who support our operations, such as hosting, analytics, payment processing, and website security. We may also share your information as necessary to comply with legal obligations, protect the integrity of our services, respond to lawful requests, or in connection with a business transaction involving our assets. In limited cases, we may share de-identified or aggregated information that does not reasonably identify you. We do not sell Personal Information or disclose it for cross-context behavioral advertising. Any sharing of data is done in accordance with applicable laws and for legitimate business or legal purposes.

4. YOUR LEGAL RIGHTS AND HOW TO EXERCISE YOUR LEGAL RIGHTS

Depending on your location and applicable laws, you may have certain rights regarding your Personal Information. These may include the right to access or request a copy of the Personal Information we maintain about you; to request that we correct inaccurate information or delete data where legally permitted; to restrict or object to certain types of data processing; and to withdraw consent where processing is based on consent. You may also have the right not to receive discriminatory treatment for exercising these rights. We do not sell or share your Personal Information as defined under U.S. state privacy laws, including for cross-context behavioral advertising, unless you have affirmatively opted in via our cookie banner. If you are a California resident, you may exercise your privacy rights regardless of whether you are a registered user, and we may request additional verification to confirm your identity. To submit a privacy rights request, please contact us using the information provided in the “Contact Us” section below.

5. DATA RETENTION

We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, including to operate the Site, respond to inquiries, comply with legal obligations, enforce our agreements, prevent fraud, and maintain business records. Where applicable, we may also retain Personal Information for a reasonable period following your last interaction with us, or as otherwise authorized under this Privacy Policy or required by law.

6. USE OF COOKIES

We and certain third-party partners use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver relevant advertising. These technologies may collect information about your device, browsing behavior, and interactions with our Site and third-party services.

Third-party vendors, including Google, may display advertisements on other websites based on your prior visits to our Site. These vendors use cookies to serve ads that may be relevant to your interests. You can manage your preferences for Google advertising by visiting the Google Ads Settings page.

We also partner with third-party advertising networks and social media platforms (e.g., Google, Facebook, Instagram) that may use cookies, web beacons, device identifiers, and other tracking tools to collect data such as your IP address, browser type, operating system, pages visited, and interactions with ads. This data may be used for cross-site or cross-device targeting, attribution, analytics, and reporting.

Some of these third parties may recognize you across devices and platforms over time to deliver personalized content and ads. Information collected through these technologies may be transferred outside your country of residence, subject to applicable legal protections.

Please note that while some browsers offer a “Do Not Track” setting, we do not currently respond to such signals. However, you may opt out of interest-based advertising through tools provided by the Digital Advertising Alliance (optout.aboutads.info) or similar industry frameworks.

7. SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect Personal Information from unauthorized access, use, or disclosure, taking into account the sensitivity of the information and the nature of our systems. However, no method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee the absolute security of any information transmitted through the Site, and you provide such information at your own risk.

8. USERS ONLY OF LEGAL AGE OF MAJORITY

The Site is intended for individuals who are at least 18 years of age. By accessing or using the Site, you represent that you are of legal age to form a binding contract. We do not knowingly collect or permit the submission of Personal Information from individuals under the age of 13. If we become aware that we have inadvertently received Personal Information from a child under 13 through the Site, we will delete it. If you believe a child has provided us with Personal Information, please contact us at [email protected].

9. CONTACT US

If you have any questions about this Privacy Policy or our data practices, you may contact us at [email protected]. We will respond within a reasonable timeframe or as required by applicable law.

10. AMENDMENT

We may update or amend this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will revise the “Effective Date” at the top of this Policy and may provide additional notice as required by applicable law. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.